HELIONYXUS Returns Policy

Your satisfaction is important to us at HELIONYXUS. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

To be eligible for a return, please ensure the following:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• A receipt or proof of purchase is required.

Return Period

Returns are accepted within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Non-Returnable Items

Some items are exempt from being returned:

• Gift cards
• Downloadable software products
• Health and personal care items

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a certain number of days for your bank to process the refund.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact our support team via our website.